FAQ


If you have a query or wish to contact Egmont UK please take a look at our frequently asked questions below:

For the Egmont fan

For permission requests

How can I contact customer services?

Our contact addresses and email can be found on our contact us page, found here.

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How do I contact Egmont UK Ltd?

Our contact addresses and email can be found on our contact us page, found here.

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How do I get a job at Egmont?

For our latest job listings please click here.

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Can I get some work experience at Egmont?

We frequently take on candidates for work experience, please contact our HR department on workexperience@euk.egmont.com.

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I have written my own book, how do I get Egmont to publish it?

Egmont UK no longer accepts unsolicited manuscripts but we welcome agented manuscripts. Any items sent to us will not be guaranteed a response and will be recycled.

For more information on how to get published, please visit: www.writersandartists.co.uk

ILLUSTRATORS

Please email a selection of JPEGS together with a copy of your CV to artworksubmissions@euk.egmont.com. Please note we will also accept art work samples by post.

We will respond to all submissions made by email. Please note that due to the sheer volume of submissions that we receive, this may take approximately six months from receipt of your work.

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How do I send a letter to my favourite author?

Check the relevant author page to see if you can ask the author a question directly.  Alternatively, address your letter to the Author c/o our main contact address and we will forward it on.

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I wrote a review of a book, why can I not see it on the website?

There are a number of reasons why you might not see your review.
Firstly, if you have only just sent your review in, we may still be reviewing it and you will be able to see it shortly.
Secondly, we post each review on the relevant page which corresponds to the book, so please check that you are on the correct page.

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I have forgotten my password. How can I retrieve it?

Simply click on the 'Welcome, Sign In' button on the top left-hand corner. When the log-in screen appears, insert your email address that you used to create your account and a new password will be sent to you.

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Why isn't the website working properly or how do I report a bug I found on the site?

Our systems are tested thoroughly before going live but now and again a bug can slip though. If you think you have spotted one, you can report it here: bug@egmont.co.uk

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Is your website secure?

Pages that require secure processing use SSL, certified by Thawte.  This means that information sent between your browser and our website is encrypted preventing any intercepted data from being useable.

Payments are handled securely through a service run by Sagepay.

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Which payment options do you accept?

We accept the following cards:

  • Visa Debit
  • Visa Delta
  • Visa Electron
  • Mastercard
  • UK Maestro
  • Switch Solo

There is no surcharge for using your credit card to make purchases.  Please be sure to provide your exact billing address and name, as they appear on your credit card statement. Incorrect information may cause a delay in processing your order or failure to complete your order request.

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What is the delivery time frame and the shipping charges?

Please note that our personalised books are shipped from a different warehouse.  As a result, an order that includes both personalised and non-personalised books will not arrive at the same time.  In addition, when you check-out you will see 2 delivery lines, one for our standard Egmont book range and one for our personalised book range.

The Egmont book range:

Shipping method Cost Delivery Time
Standard Shipping (Royal Mail) £0* Up to 7 working days
Standard Shipping (Royal Mail) £1.80 Up to 7 working days

The Personalised Egmont book range:

Shipping method Cost Delivery Time
Standard Shipping (Royal Mail) £1.80 Up to 14 working days
Express Shipping (DHL) NA Currently not available

 

Delivery charges are displayed in GBP. During the checkout process, you will be able to select your preferred shipping service.

* As a special introductory offer, Egmont will ship any orders over £15 (excluding personalised books) free of charge if the Standard Shipping method is chosen.

 

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Can I buy subscriptions for any of the Egmont magazines?

We are sorry to disappoint, but at the present time we do not offer a subscription service for any of our magazines.

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I do not live in the UK, can I order from www.egmont.co.uk?

We can currently only ship orders to the UK.  Should you not have a shipping address in the UK then we can unfortunately not help you for the moment, our apologies.

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What happens if the billing and the shipping address are different?

In this case, the books will be shipped with an invoice that lists the books in the order but doesn’t show how much they cost (this is so you can send a package as a present). The billing address also gets an invoice but this time the cost of the books is shown along with the postage.

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I would like to return a book I bought from www.egmont.co.uk, what do I do?

Purchased from a shop:

Please return the book to the store where you purchased it and they will help you further. Please note that Egmont cannot replace books purchased from bookshops (as opposed to books purchased from our website).

Purchased from www.egmont.co.uk:

We want to make it easy for you to return your order. We offer a 90-day no-quibble return guarantee.

Egmont’s 90-day no-quibble return guarantee:

We are passionate about what we do and we want our customer service to live up to the quality of our books. If for any reason you are not satisfied with your purchase, or you feel you have made the wrong choice, we will allow you to return the books for a full refund.

Simply download and complete a returns form, and return the goods to the address specified, carefully packed and in their original condition. Please note that we CANNOT extend this guarantee to customised or personalised products, opened software or DVDs.

Once we receive your returned goods, we will process your refund as soon as possible. We will refund the price of the products in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. If the item is damaged or defective, we will also refund the costs incurred by you in returning the item to us.

We will refund any money using the same method originally used by you to pay for your purchase.

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If I misplaced my return label, what should I do?

No problem! Download our return form and follow the directions below.

  • Repack the item securely.
  • Enclose a completed return form with your product. Please be sure to fill in all information, including the reason for your return and if you would like to receive an exchange or refund.
  • Make a copy of the return form for your records.
  • Ship the package to the address below.
  • Save your shipping receipt until you receive your refund or replacement. Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

Return Addresses:

Egmont UK Ltd
Returns Dept
Westerhill Road
Bishopbriggs
Glasgow, G64 2QT

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I have a complaint, who can help me?

Although we hope you don’t have any complaints, please phone or email us and the relevant member of staff will help sort out your enquiry.

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The materials used to make your books are environmentally friendly, but how about the packaging you use when you post my order?

The packaging we use to ship our books in is all made from recycled material. The padding used to keep your books safe in the post is recycled paper – we never use plastic or bubble wrap. If you are happy with the books when you get them and are sure you don’t want to return them to us, make sure you recycle the packaging again.

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The audio chapter samples are not working or are crashing my machine - what can I do?

The best thing to do is to download and install the latest quicktime player.

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My question isn’t listed, how do I find the answer?

Email us your question and we will get back to you with an answer as soon as we can.

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I would like to use some materials from one of your titles in my publication.  What do I need to do?

Written permission is required for use of any materials published by Egmont UK Ltd.  Please see our permissions site.

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I would like to use a cover from a book owned by Egmont UK Limited.

For use of covers from any book owned by Egmont UK Limited, please contact us.

A.A. Milne

For English language text rights to A.A. Milne’s Winnie the Pooh, The House at Pooh Corner, When We Were Very Young and Now We Are Six for the world excluding the USA, its territories and dependencies, the Philippines and Canada, please contact Egmont UK Limited.

For Latin language text rights for the translation by A. Lenard of A.A. Milne’s Winnie the Pooh (Winnie Ille Pu) and the translation by Brain G. Staples of A.A. Milne’s The House at Pooh Corner (Anguli Puensis Domus) for the world, please contact Egmont UK Limited.

For all other rights to A.A. Milne text, including but not limited to translation, audio and dramatisation rights, please contact Curtis Brown: www.curtisbrown.co.uk.

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Aardman Animations

For all Wallace and Gromit and Shaun the Sheep rights permissions enquiries, please contact Aardman Animations: www.aardman.com.

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Barbie

For all Barbie rights permissions enquiries, please contact Mattel: www.mattel.com.

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Ben 10

For all Ben 10 rights permissions enquiries, please contact Turner Entertainment: www.turner.com.

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David Beckham Academy

For printed translation rights to the David Beckham Academy, please contact Egmont UK Limited.

For all other rights to the David Beckham Academy, please contact 19 Entertainment: www.19.co.uk.

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Dora the Explorer

For all Dora the Explorer rights permissions enquiries, please contact Viacom: tp://www.viacom.com/Pages/default.aspx" target="_blank">www.viacom.com.

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Disney

Please contact Disney for all rights permissions enquiries regarding any of their properties, including but not limited to the following:

  • Camp Rock
  • Disney Princess
  • Disney Winnie the Pooh
  • Hannah Montana
  • High School Musical
  • Tinkerbell

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E.H. Shepard

For all E.H. Shepard rights permissions enquiries, including but not limited to the illustrations for Winnie the Pooh, the House at Pooh Corner, When We Were Very Young, Now We Are Six, Wind in the Willows and The Reluctant Dragon, please contact Curtis Brown:www.curtisbrown.co.uk.

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Enid Blyton

For rights permissions enquiries regarding artwork in Enid Blyton books, please contact Egmont UK Limited.

For all other Enid Blyton rights permissions enquiries, please contact Chorion: www.chorion.co.uk.

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HIT Entertainment

Thomas the Tank Engine. Please apply to Egmont UK Limited for permissions for printed editions.

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For all other rights to Thomas the Tank Engine, including but not limited to television and dramatisation rights and for all permissions regarding Bob the Builder and Fireman Sam please contact HIT Entertainment: www.hitentertainment.com.

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The Little Prince

Katherine Woods translation: Please contact Egmont UK Limited for printed text rights.

For all other Katherine Woods translation rights permissions enquiries and for all Richard Howard translation rights permissions enquiries, please contact Les Editions Gallimard: www.gallimard.fr.

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Mr Men and Little Miss

For all Mr Men and Little Miss rights permissions enquiries, please contact Chorion: www.chorion.co.uk.

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Postman Pat

For all Postman Pat and Rupert Bear rights permissions enquiries, please contact Classic Media: www.classicmedia.tv.

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Tintin

For all Tintin rights permissions enquiries, please contact Casterman: www.casterman.com.

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Winnie the Pooh

For A.A. Milne text please see above.

For E.H. Shepard illustrations please see above.

For all other Winnie the Pooh rights (including Andy Grey illustrations), please contact Disney: www.disneyinternational.com.

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